All Sales Are Subject to the Following Terms. Florame reserves the right to exclude all promotional sales, special offers, and other seasonal or temporary offers from these general Terms of Sale. Shipping - General Information Most purchases are shipped via FedEx and are expected to arrive within 7 - 10 business days from receipt of your order. Restrictions apply for items shipped to Alaska, Hawaii and the U.S. Territories. Delivery by Federal Express may be expedited to most destinations for delivery within 2 - 3 business days from receipt of your order. Expedited delivery is not available for shipments to P.O. Box and APO/FPO addresses, U.S. Territories (Puerto Rico, Guam and U.S. Virgin Islands). Some of our products require special handling and are subject to federal, state and local regulations regarding their transport or shipment. Therefore, perfumes and other products must be shipped by ground transport ONLY and are not be eligible for expedited delivery. Shipping Charges Free Standard shipping on all online orders over $60 (excluding tax). Standard Delivery
FedEx Ground will deliver your package within 7 - 10 business days from receipt of your order. For an additional fee per delivery address, we will provide Express Delivery by Federal Express to most destinations. (Orders received by 3pm EST Monday through Thursday arrive in two to three business days; orders placed Friday and Saturday arrives on Wednesday or later.)] Overnight Delivery
For an additional fee per delivery address, we will provide Overnight Delivery by Federal Express to most destinations. Please check with customer service on service limitations. (Orders received by 3pm EST Monday through Thursday arrive in two business days; orders placed Friday and Saturday arrive on Tuesday.)
Some orders may be subject to additional shipping charges/taxes that are imposed by the carrier and will be charged to the customer. Payment policy In order to provide you with flexibility in paying for your merchandise, Florame is a PayPal merchant. PayPal allows you to create an online account that makes it easy and secure to make your payment from a variety of sources, including your credit card or bank account. Click here to start an account. Sales Tax Sales tax is collected on total merchandise orders delivered in the State of Texas. Item Availability If an item is temporarily out of stock or on backorder at the time you place your order, we will contact you regarding further handling. Returns policy Your satisfaction is Florame's priority. Therefore, it is our policy to issue a full refund to the card used for purchase for unopened merchandise whose return is postmarked within 15 days from the date of purchase. For unopened merchandise whose return is postmarked between 16 and 30 days from the date of purchase, we may issue store credit or product exchange. We issue no cash refunds for items purchased online. All items must be unopened and accompanied by the original receipt. For instructions on returns of phone or web orders, please contact Customer Service at : (210) 822-1440 or (800) 8502940 between the hours of 10:00 a.m. and 7:00 p.m. CST, Monday through Friday. To ensure prompt delivery and for your protection, we recommend that all returns be made via FedEx or insured parcel post. Please allow two to four weeks for processing of returns/exchanges. Damaged Merchandise Please inspect all cartons for any damage that may have occurred during shipment. If any of your items are damaged, please contact customer service. You must retain all shipping cartons, packaging and the damaged items so your request may be processed through the applicable carrier. Additional Information
To contact customer service by email click here customer-service@usa-florame.com or call the customer service number below: CUSTOMER SERVICE HOURS:
Monday though Friday from 10:00 a.m. to 7:00 p.m. Central Standard Time CUSTOMER SERVICE (210) 822-1440 or (800) 850-2940 |
